For purchases made on AMAL cosmetics website, review the terms here.
AMAL cosmetics accept refunds if its an unused (with cosmetic seal on) or damaged product. It has to be done within 14 business days after the purchase.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible at [email protected]
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 10–14 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card.
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I have made the payment with Paypal, how do I proceed with an exchange?
If you would like to make an exchange, email us at: [email protected] and we will provide you with options. Due to how PayPal is structured, we are unable to process exchanges directly with your PayPal account.